Our leadership and sales teams bring a wealth of successful experience and credentials in the restorative dental industry, as well as sales, marketing and communications, technical development and education, customer service, and quality management.
Gordon S. Craig III, MBA
President & CEO
As the President & CEO of Sterngold Dental, LLC, Gordon brings over twenty-eight years of professional business development, sales, marketing, and corporate communications experience, complementing a high level of energy and an open leadership style. He has an extensive affiliation with Sterngold Dental as an independent company and as a subsidiary, with a brief start as a Marketing Analyst for a wire and cable products manufacturer. At Cookson America, he first assumed a Corporate Communications and Public Relations Manager role. Over the years, he steadily worked his way to Director of Marketing and e-Business, where he successfully launched a fully integrated e-business platform for the company. Before assuming the chief executive role, Gordon was Vice President & General Manager of Sterngold Dental.
Under Gordon's leadership, Sterngold Dental has expanded beyond alloys, strengthened its position in restorative supplies and equipment, reinforced the implants and attachments product line, gained a major foothold in the mini implant category with MOR®, and ventured into digital dentistry. Today, Sterngold has a formidable solution set of restorative supplies, implants, attachments, and digital product offerings. With Vision 2025, a program outlining a 5-year progressive plan, he has created a blueprint to achieve sustainable, realistic, year-on-year growth targets.
Gordon holds an MBA from the University of Rhode Island and a bachelor's degree in Corporate Communications and Marketing from Roger Williams University. He has been married to his wife for 24 years, have three children together, and live in RI.
Christopher L. Franklin, CPA, MST
Chief Financial Officer
Chris is a Certified Public Accountant with more than twenty-five years of public accounting and industry experience. In his role as Chief Financial Officer at Sterngold, he brings extensive knowledge in the areas of financial management and analysis, cash flow management, budgeting, forecasting, process analysis and improvement. In addition to his public accounting experience, Chris has served as CFO for several companies in a variety of industries, where he has managed a staff of finance, human resources, and IT professionals.
Chris has a bachelor's degree in Accounting from the University of Rhode Island, a master's degree in Taxation from Bryant University, and is a member of the American Institute of Certified Public Accountants (AICPA) and the Rhode Island Society of CPAs (RISCPA).
When not working with numbers, Chris spends time on the golf course, perfecting his strokes (interesting trivia: achieved first hole-in-one in 2020!). Mostly, he enjoys time spent with his wife and son, and their two boxers, Rocky and Reggie.
Gene Peterson, CDT
Director of Technical Development and Learning
Gene oversees all aspects of Sterngold’s technical department, leading digital development efforts, product offering pipeline, and educational methods and content directives, working closely with sales, marketing, and customer service.
With over 32 years of experience, Gene has an extensive and diverse background in the dental industry, covering R&D, clinical and dental laboratory workflows and protocols, production, and facility management. After owning and running a dental laboratory for 18 years, he spent the last 9 years with a major digital denture & technology company. As a subject matter expert, he has published multiple articles appearing in peer-reviewed dental journals as well as various white papers on digital dentures and other clinical and technical dental subjects. Gene is actively involved with several professional organizations, including the National Association of Dental Laboratories, American College of Prosthodontists, and the American Prosthodontic Society. He serves as Co-Chair of the Advisory Board and is a guest lecturer for the Dental Laboratory Technology program at Pima Community College in Tucson, Arizona. Fluent in Spanish, he is often called upon as a national and international guest lecturer. Apart from being a Certified Dental Technician (NBC) and a Certified BioEsthetic Dental Technician, Gene holds a BS degree in Biology from Brigham Young University.
Originally from Southern California, Arizona has been home for 33 years with his wife and their three children. They enjoy traveling and any activity done together as a family.
Director of Customer Support and Inside Sales
Dulcina has over twenty years of customer support, global distributor relationships, project coordination, and sales experience. She is passionate about supporting all customers with professionalism, providing affordable solutions, and establishing long term relationships. Her dedication to providing excellent service, both with external and internal customers, creating enhanced smiles and quality of life, is visible in all aspects of her day to day activities.
In previous roles, as well as existing responsibilities, Dulcina has led all aspects of customer-centric processes. This includes materials and inventory management, workflow efficiencies, cost containment initiatives, and process improvements. Listening and acting on the customer’s needs are first, as well as monitoring and continually improving standards of performance and quality for a consistently first-rate customer experience.
Dulcina holds a bachelor’s degree in Business Management and is fluent in Portuguese and conversational Spanish. In her spare time, she enjoys volunteering in the online ministry of her church, spending quality time with her family and friends, gardening, reading, and travelling to Maine. She has been married to her husband for 20 years and has two teenage daughters.
Director of Administration & Quality
Laura oversees Human Resources, Administration, Document Control, and Quality. Since joining Sterngold in 2003, she has overseen Purchasing, Accounting and Payroll, in addition to Administration and Document Control, and has been engaged with the Quality department since 2011. Prior to Sterngold, she has worked in a manufacturing environment.
Deliberate and dedicated to maintaining exacting standards of quality while keeping efficiencies, Laura is a consistent advocate for process and standards improvements. Over the years, she has originated several projects that ensure Sterngold’s systems still are current, with direct impact on the company’s competitiveness. Laura was instrumental in helping Sterngold achieve significant savings and maintaining optimal levels in healthcare cost. In 2018, she led the transition of Sterngold from an ISO13485:2012 to ISO13485:2016 and the completion of an MDSAP certification.
Balancing left-brain and right-brain aptitude, Laura enjoys crafting as a creative hobby and takes part in fundraising activities at her daughter’s school.
Select your preferred Digital Denture ordering option below:
Email us STL File(s)
1Download and fill out the interactive RX Form here.
2Save & attach the completed RX Form and your case STL file(s) in an email and send to [email protected].
3Once your case is ready for processing, a Sterngold Sales Representative will contact you.
4Finished denture(s) will be shipped to you.
Ship us Impression(s) / Model(s)
1Download, fill out and print the interactive RX Form here.
2Complete and print out the complementary shipping label here (optional).
4Once your case is ready for processing, a Sterngold Sales Representative will contact you
5Finished denture(s) will be shipped to you.
Order BDS Products Online
If you have the compatible equipment and software or would like to order parts individually, click here or search by SKU # in the search bar located next to “Express Order” on the website’ s (www.sterngold.com) top navigation bar.