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Sterngold launches new website chat function

Attleboro, MA- Sterngold Dental, a global leader in alloys, attachments, implants, and restorative systems, has expanded its customer support access with the introduction of a website chat function. Powered by Intercom, online visitors and customers are now able to connect to a Sterngold representative in real-time, Monday through Friday from 8am to 5pm EST.

From quick technical support queries to product and event information, Sterngold visitors now have an added option to receive answers they seek through a user-friendly interface, with an attachment upload functionality, among others. Located on every web page, the chat bubble is always visible for ready assistance.

Sterngold’s Director of Inside Sales, Dulcina Jorge, says, “This newly added chat feature is the ideal tool for website users who would like to quickly know more about a certain product or service we offer. Unlike some companies who utilize a similar feature, our reps respond same-day, living up to Sterngold’s industry leading customer support.”

President and CEO Gordon Craig believes the future of customer support will mostly be all text- based, rather than over the phone. “We find that in all industries, not just the medical or dental field, we see a big rise in text-based support communications. With this, Sterngold has ushered in a chat function that gears us to continually offer the best service while customer tendencies change.”

Give the chat feature a run the next time you visit sterngold.com.